1) What is your refund/return policy?
Any orders placed by Visa/MC/Am Ex/Discover and then canceled by the customer after 8pm the day the order is placed will be refunded minus the credit card fee I am still assessed ($2.50 fee)
2) Any item ordered last minute and do not get to you in time. WILL NOT be refunded. Our Return Policy
We will accept returns on any non-food - products (NO returns of food items including icing flower, edible images, pearls, dragees, and special orders. Ask any questions prior to purchase of these items) Items in its original, UNOPENED package for up to 30 days from the date of shipment. Before returning any product, you will need to send an RMA. You will be refunded the price minus any shipping and handling and charged a 15% restocking fee for all returned orders. If sugar flowers, fondant items, or edible items arrive broken: if there is time Cake Art will remake and reship the amount broken only, if there isn't time to reship I will issue a coupon code in the amount of the broken items for use on future orders.
2) Do I need to be a business to order?
YOU DONíT NEED A WHOLESALE ACCOUNT TO BUY FROM Cake Art ANYONE MAY PLACE AN ORDER.
3) What types of payments does Cake Art accept?
Paypal is the preferred payment type, it is very safe for the buyer and seller.
4) Do you have every item in stock?
Not every item is in stock there are many items that are too large for us to keep in stock. Some of the items like cake stands, and large orders of cupcake stands will be drop shipped for me by my distributor- these will go by UPS only. Other items like fondant and foods I special order to guarantee freshness.
5) How long does it take to make royal icing flowers and sugar cubes?
Our custom royal icing flowers are just that, custom, that means made to order. They are handmade quality products. Not ordered from China. Our products can take between 2 days to make, another 2 days to dry, and up to 2 weeks for shipping depending on location and on the number of orders in at the time. (March,May, July,August and September are VERY busy months so plan ahead.) We are not responsible for orders arriving late. if you need them at a specific date order early, your rush is not our responsibility.
6) What is the cost of shipping?
Shipping depends on the total weight of the package. Cost can be figured out as soon as 1 product is in the cart by adding your zip code. I ship my orders using USPS. First class 4-8 days, Priority mail 2-10 business days, Express mail 1-2 business days.
Priority mail USUALLY takes between 2-3 days but is not guaranteed . FYI: Express mail from the UP of Michigan to most cities in the US takes 2 days 90% of the time instead of 1 day.
7) Do you have a printed catalog
Not at this moment, only online store
8) Do you sell wholesale or Large Quantities?
All size orders are considered, bulk discounts available.
We do not share the information gathered through this web site with any other 3rd party ever. All payment information entered through this web site is done so through a secure server with SSL encryption.
10) Are gumpaste and royal icing flowers edible?
Although edible they are very hard and not recommended to eat, they are mainly used for decoration purposes, we are not responsible for broken teeth. Gumpaste flowers are made out of powdered sugar, vegetable gum, and water. They are edible, but not tasty and if wired should not be eaten so wire will not be ingested.
Fondant is edible unless wired.
Royal icing are made from powdered sugar ,water, meringue powder,and flavoring. They are edible although most people will not eat them because they are hard.
Be aware that deeper,darker colors like red,deep pink,dark purple,orange, and burgundy may not taste as good because of the amount(2-3 Tbsp) of Americolor food coloring used to make the color. Darker colors may also stain the mouth and teeth.